At Drop Boss Interactive, your trust and peace of mind are paramount. As a fully licensed and regulated online gambling operator in the United Kingdom, we are committed to the highest standards of transparency, security, and responsible gaming. We provide comprehensive support and multiple channels for you to reach us, ensuring your experience is always safe, fair, and enjoyable.
Registered Office Address: The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB, United Kingdom
Drop Boss Interactive Limited operates under strict regulatory oversight to ensure fair play and player protection. We hold the following licence:
We are committed to resolving any concerns efficiently and fairly. If you have a complaint, please contact our Customer Support team in the first instance. If your issue remains unresolved after following our internal complaints procedure, you may refer the dispute to our approved Alternative Dispute Resolution (ADR) provider:
Alternatively, you may also use the European Commission's Online Dispute Resolution (ODR) platform, although IBAS is our primary recommended ADR for UK customers.
Our dedicated support team is available 24/7 to assist you with any queries or issues. We offer multiple channels to ensure you can reach us conveniently.
Alternatively, you may use our secure online contact form. Please click here to access it. Provide as much detail as possible to help us address your query efficiently.
We are fully committed to promoting responsible gambling and providing support for those who may need it. If you are concerned about your gambling habits or need assistance, please use the following resources:
Your security and fair play are our top priorities. We adhere to stringent industry standards and hold various certifications to ensure a trustworthy gaming environment:
Independent auditor ensuring fair and responsible gaming. Our games and RNG (Random Number Generator) are regularly tested and certified by eCOGRA. For more information, please visit www.ecogra.org.
Verifying the integrity and fairness of our game engines and platforms. Our game provider, Mirror Imago Gaming, utilises the Fortune Engine, which is GLI certified for integrity and fairness. More details at www.gaminglabs.com.
Demonstrating our commitment to information security management. This certification ensures robust protection of your personal and financial data.
Adhering to the Payment Card Industry Data Security Standard for secure payment processing. All financial transactions are encrypted and processed in compliance with the highest security protocols.
Commitment to responsible gambling practices. An accreditation program that assesses the responsible gambling measures of gambling venues and websites.
Drop Boss Interactive is a proud member of leading industry associations dedicated to promoting integrity, responsible conduct, and best practices in the online gambling sector:
We take player fund protection seriously. In accordance with our UKGC licence, player funds are held in a segregated client account, separate from the company's operational funds. This ensures that your funds are protected in the unlikely event of insolvency.
Regular independent audits are conducted to verify our financial integrity and compliance with regulatory requirements. Payout reports (RTP – Return to Player) for all our games, including "Drop the Boss", are available upon request and are verified by independent testing houses.