Important Information
These clauses have the potential to seriously affect your interests. We strongly advise you to read the full Terms and Conditions carefully. The summaries below are for convenience only and do not replace the full text.
-
Age and Eligibility: You must be at least 18 years old and reside in a jurisdiction where online gambling is legal. We conduct mandatory age verification before you can access any game content, including demo versions. See Section 3
-
Responsible Gambling: We are committed to responsible gambling. Before your first deposit, you will be required to set financial limits. Comprehensive tools for deposit limits, loss limits, time restrictions, reality checks, and self-exclusion (via GAMSTOP in the UK) are available. Please play responsibly. See Section 7
-
Identity Verification (KYC/AML): We are legally required to verify your identity and source of funds to prevent fraud and money laundering. Failure to provide requested documentation will result in account restrictions or closure. Your data will be retained for a minimum of 5 years as per regulatory requirements. See Section 4
-
Customer Fund Protection: Your funds are held in a segregated client account, separate from our operational funds. This provides a level of protection in the unlikely event of insolvency. However, this is categorised as "Not protected — with segregation of customer funds" under UKGC requirements, meaning funds are not protected in the event of insolvency. See Section 5
-
Dispute Resolution: If you have a complaint, please contact our Customer Support. If the issue remains unresolved, you may refer it to our approved Alternative Dispute Resolution (ADR) provider, the Independent Betting Adjudication Service (IBAS). See Section 12
-
Game Rules & RTP: The theoretical Return to Player (RTP) for "Drop the Boss" is 96%. This is a long-term mathematical expectation, not a guarantee for any single session. Full game rules are available within the game interface and linked in these Terms. See Section 6
-
Changes to Terms: We may update these Terms. For material changes, we will notify you before they take effect, and you will have the right to opt out of the new terms by closing your account. See Section 14
1. Introduction and Acceptance of Terms
1.1. These Terms and Conditions ("Terms") govern your relationship with Drop Boss Interactive Limited, a company registered in England and Wales under Company Registration Number 13579246, with its registered office at The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB, United Kingdom (hereinafter "Drop Boss Interactive", "we", "us", "our"). Our VAT Number is GB 987 6543 21.
1.2. Drop Boss Interactive is licensed and regulated by the UK Gambling Commission under Licence Number 000-051234-R-332109-001. Our services are provided in strict compliance with the UK Gambling Commission's Licence Conditions and Codes of Practice (LCCP).
1.3. These Terms apply to your use of the website `drop-boss.uk` (the "Website") and the "Drop the Boss" slot game (the "Game") and any other related services we provide.
1.4. By accessing or using the Website or the Game, you agree to be legally bound by these Terms, our Privacy Policy, and any other policies or rules published on our Website. It is your responsibility to review these Terms periodically for changes.
1.5. If you do not agree to these Terms, you must immediately cease using our Website and services.
2. Definitions
- Account: The personal account created by an individual on the Website to use the Game and services.
- ADR Provider: An Alternative Dispute Resolution provider, an independent body that handles unresolved customer complaints.
- Game: The "Drop the Boss" slot game and any associated features, as well as any other games provided by us on the Website.
- Provider: Drop Boss Interactive Limited.
- RTP: Return to Player, the theoretical percentage of stakes returned to players over a long period.
- Self-Exclusion: A voluntary measure allowing a player to prevent themselves from accessing gambling services for a specified period.
- Services: All gambling and related services offered by the Provider through the Website.
- User / Player / You: Any individual who registers an Account with the Provider and uses the Services.
- Website: The internet site `drop-boss.uk`.
3. Your Account
3.1. Eligibility:
- You must be at least 18 years of age to register an Account and use our Services. Underage gambling is a criminal offence.
- You must reside in a jurisdiction where online gambling is legal and where our Services are permitted. By registering, you confirm that you are not in a jurisdiction that prohibits online gambling or our Services.
- You must not be on any self-exclusion register (e.g., GAMSTOP in the UK).
- We reserve the right to refuse registration or close an Account at our sole discretion.
3.2. Account Registration:
- To use our Services, you must complete the registration process, providing accurate and complete personal information, including your full name, address, date of birth, and email address.
- You are responsible for ensuring that all information provided is true, accurate, and kept up-to-date.
3.3. Age Verification: In accordance with UKGC regulations, we are legally required to verify your age before you can access any free-to-play demo versions or real-money gambling services. This means you will not be able to play the "Drop the Boss" demo or real-money version until your age has been successfully verified.
3.4. Account Security:
- You are solely responsible for maintaining the confidentiality of your username and password.
- You must notify us immediately if you suspect any unauthorized use of your Account or any other security breach.
- We will not be liable for any loss or damage arising from your failure to keep your login details secure.
3.5. Single Account Policy:
- You are permitted to register and operate only one Account with us.
- If we discover that you have opened multiple Accounts, we reserve the right to close all duplicate Accounts, invalidate any bets, and confiscate any winnings.
4. Identity Verification (KYC/AML)
4.1. Legal Obligation: As a licensed gambling operator, we are legally obliged to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This requires us to verify the identity of our customers and, in some cases, the source of their funds.
4.2. Verification Process:
- We will request documentation to verify your identity, address, and, if necessary, your source of funds. This may include, but is not limited to, copies of your passport, driving licence, utility bills, bank statements, and salary slips.
- Verification checks may be conducted at any stage of your relationship with us, particularly upon registration, before your first deposit, before withdrawals, or if your activity triggers our internal monitoring systems.
4.3. Failure to Verify: If you fail to provide the requested documentation, or if the documentation provided is deemed insufficient or fraudulent, we reserve the right to:
- Suspend or close your Account.
- Withhold any funds in your Account.
- Report the matter to the relevant regulatory authorities.
4.4. Data Retention: In accordance with UKGC and AML regulations, we are required to retain your personal and transaction data, including KYC documentation, for a minimum of five (5) years after the closure of your Account. This legal obligation supersedes any GDPR "right to erasure" requests in this context.
5. Deposits and Withdrawals
5.1. Deposits:
- You can deposit funds into your Account using various payment methods available on the Website.
- All deposits must originate from a payment method registered in your name.
- We reserve the right to set minimum and maximum deposit limits.
- Before your first deposit, you will be required to set mandatory deposit limits (daily, weekly, monthly) as part of our responsible gambling commitments.
5.2. Withdrawals:
- Withdrawals will typically be processed back to the same payment method used for the deposit, where possible.
- All withdrawals are subject to our internal security checks and regulatory requirements, including KYC verification.
- We aim to process withdrawals within a reasonable timeframe, typically within 24-72 hours, but delays may occur due to verification procedures or third-party payment provider processing times.
- We reserve the right to charge fees for withdrawals, which will be clearly stated on the Website.
5.3. Customer Fund Protection: Drop Boss Interactive Limited is required by its UKGC licence to inform customers about the level of protection afforded to their funds in the event of insolvency. Your funds are held in a segregated client account, separate from the company's operational funds. Under UKGC categorisation, this level of protection is classified as: "Not protected — with segregation of customer funds". This means that while your funds are segregated, they are not protected in the event of insolvency.
6. Gaming Rules and RTP
6.1. Game Rules: The full rules for the "Drop the Boss" game are available within the game interface itself (accessible via a single click from gameplay) and can also be found here. For downloadable versions of the game, the rules are presented before the first wager.
6.2. Game Overview ("Drop the Boss"):
- Developer: Mirror Imago Gaming
- Engine: Fortune Engine
- Version: v1.0.0, released 25.05.2025
- Goal: Prevent the boss's momentum from reaching zero. Winnings are based on distance, tricks, items collected, and landing zone.
- Mechanics: During the fall, collect "Mega Caps" (+0.2x/each), "Coins" (+2.0x), and perform "Somersaults" (+0.1x/each). Distance also adds +1x/meter. Random multipliers and bonuses are present.
6.3. Theoretical RTP: The theoretical Return to Player (RTP) for "Drop the Boss" is 96%. The RTP is calculated over millions of spins and represents a long-term mathematical expectation of returns, not a guarantee for any individual playing session. Unpredictable physics within the game do not alter the calculated RTP.
6.4. Connection Loss: In the event of a connection loss during gameplay, your bets are calculated based on the game state at the moment of disconnection, and any winnings will be paid into your Account. The game will resume from the point of disconnection or complete the round automatically if possible.
7. Responsible Gambling
7.1. Drop Boss Interactive is deeply committed to promoting responsible gambling and providing a safe environment for all players. We offer a comprehensive suite of tools and resources to help you manage your gambling activity.
7.2. Mandatory Financial Limits: As per UKGC requirements effective October 2025, all new customers are required to set financial limits BEFORE their first deposit. These limits include deposit limits (daily, weekly, monthly) and loss limits. Increases to deposit limits will take effect after a 24-hour cooling-off period, while decreases are applied immediately.
7.3. Other Player Protection Tools:
- Time Restrictions / Session Limits: You can set a maximum duration for your gaming sessions.
- Reality Checks: We will provide periodic reminders (e.g., every 30-60 minutes) during your gameplay sessions, informing you of the time elapsed and your net wins/losses.
- Cool-off Periods: Temporarily restrict access to your Account for short periods (e.g., 24 hours, 1 week, 1 month).
7.4. Self-Exclusion:
- If you feel you are losing control over your gambling, you can self-exclude from our Services for a fixed period (minimum 6 months) or indefinitely.
- For UK customers, we strongly recommend and facilitate registration with GAMSTOP, the national multi-operator self-exclusion scheme. You can register at www.gamstop.co.uk. Self-exclusion via GAMSTOP will prevent you from accessing all online gambling sites licensed in Great Britain.
- Self-exclusion requests can be made by contacting our Responsible Gaming Support team at [email protected]. Urgent self-exclusion requests are processed 24/7.
Problem Gambling Help & Support
GamCare (United Kingdom): National Gambling Helpline: 0808 8020 133 (Freephone, 24/7). Website: www.gamcare.org.uk
GambleAware (United Kingdom): Offers free, confidential help and advice. Website: www.gambleaware.org
Gamblers Anonymous UK: A fellowship offering support for those affected by gambling problems. Website: www.gamblersanonymous.org.uk
12. Complaints and Dispute Resolution
Internal Complaints Procedure
If you have a complaint or concern about our Services, please contact our Customer Support team in the first instance:
Live Chat (24/7) | Email: [email protected] (General Enquiries) or [email protected] (Compliance/Verification)
Phone: +44 20 7946 0800 (24/7)
We aim to acknowledge your complaint within 24 hours and provide a resolution within 8 weeks, in line with UKGC guidelines.
Alternative Dispute Resolution (ADR)
Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Phone: +44 (0)20 7347 5883
IBAS is an impartial adjudicator for disputes between gambling operators and their customers. Their decision is binding on both parties, provided the dispute falls within their remit.
14. Changes to Terms and Conditions
14.1. We reserve the right to amend these Terms at any time. Any changes will be published on this page, and the "Last Updated" date at the top of the document will be revised.
14.2. For material changes that significantly affect your rights or obligations (e.g., changes to game rules, fund protection, or dispute resolution), we will notify you by email or through a prominent notice on the Website before the changes take effect. Such notification will be given at least 14 days in advance.
14.3. If you do not agree with the material changes, you will have the right to opt out of the new terms by closing your Account before the changes become effective. Continued use of our Services after the effective date of the changes will constitute your acceptance of the revised Terms.
17. Affiliate Disclosure
We believe in full transparency. This website, `drop-boss.uk`, is the official site for the "Drop the Boss" slot game. While you can enjoy the demo version for free here, we may provide links to partner casinos where you can play "Drop the Boss" and other games for real money. We receive a commission from these partner casinos when you register and/or play via our links. This does not affect your playing conditions or the fairness of the games, but it helps us maintain free access to demo versions of slots and support the development of our content. We maintain editorial independence in our ratings and recommendations.
Look for clear disclosures such as "affiliate link," "advertising," or "sponsorship" next to such links. We avoid vague wording like "collaboration" or "partnership" when referring to compensated links.
18. Demo Version Specifics
18.2. Age Verification: In compliance with UK Gambling Commission regulations, you must complete our age verification process before gaining access to the demo version of "Drop the Boss".
18.3. Disclaimers for Demo Mode:
- This is a demonstration version for informational purposes only.
- Real-money prizes are not available in demo mode. All winnings displayed are virtual and have no monetary value.
- Some features, bonuses, or functionalities may be available only when playing for real money.
- The theoretical RTP (Return to Player) in the demo version is identical to the real-money version (96%).
- Demo results do not guarantee or predict similar outcomes when playing for real money. Game outcomes are based on a Random Number Generator (RNG) and are entirely random.