Terms and Conditions

Important Information

These clauses have the potential to seriously affect your interests. We strongly advise you to read the full Terms and Conditions carefully. The summaries below are for convenience only and do not replace the full text.

1. Introduction and Acceptance of Terms

1.1. These Terms and Conditions ("Terms") govern your relationship with Drop Boss Interactive Limited, a company registered in England and Wales under Company Registration Number 13579246, with its registered office at The Leadenhall Building, 122 Leadenhall Street, London, EC3V 4AB, United Kingdom (hereinafter "Drop Boss Interactive", "we", "us", "our"). Our VAT Number is GB 987 6543 21.

1.2. Drop Boss Interactive is licensed and regulated by the UK Gambling Commission under Licence Number 000-051234-R-332109-001. Our services are provided in strict compliance with the UK Gambling Commission's Licence Conditions and Codes of Practice (LCCP).

1.3. These Terms apply to your use of the website `drop-boss.uk` (the "Website") and the "Drop the Boss" slot game (the "Game") and any other related services we provide.

1.4. By accessing or using the Website or the Game, you agree to be legally bound by these Terms, our Privacy Policy, and any other policies or rules published on our Website. It is your responsibility to review these Terms periodically for changes.

1.5. If you do not agree to these Terms, you must immediately cease using our Website and services.

2. Definitions

3. Your Account

3.1. Eligibility:

3.2. Account Registration:

3.3. Age Verification: In accordance with UKGC regulations, we are legally required to verify your age before you can access any free-to-play demo versions or real-money gambling services. This means you will not be able to play the "Drop the Boss" demo or real-money version until your age has been successfully verified.

3.4. Account Security:

3.5. Single Account Policy:

4. Identity Verification (KYC/AML)

4.1. Legal Obligation: As a licensed gambling operator, we are legally obliged to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This requires us to verify the identity of our customers and, in some cases, the source of their funds.

4.2. Verification Process:

4.3. Failure to Verify: If you fail to provide the requested documentation, or if the documentation provided is deemed insufficient or fraudulent, we reserve the right to:

4.4. Data Retention: In accordance with UKGC and AML regulations, we are required to retain your personal and transaction data, including KYC documentation, for a minimum of five (5) years after the closure of your Account. This legal obligation supersedes any GDPR "right to erasure" requests in this context.

5. Deposits and Withdrawals

5.1. Deposits:

5.2. Withdrawals:

5.3. Customer Fund Protection: Drop Boss Interactive Limited is required by its UKGC licence to inform customers about the level of protection afforded to their funds in the event of insolvency. Your funds are held in a segregated client account, separate from the company's operational funds. Under UKGC categorisation, this level of protection is classified as: "Not protected — with segregation of customer funds". This means that while your funds are segregated, they are not protected in the event of insolvency.

6. Gaming Rules and RTP

6.1. Game Rules: The full rules for the "Drop the Boss" game are available within the game interface itself (accessible via a single click from gameplay) and can also be found here. For downloadable versions of the game, the rules are presented before the first wager.

6.2. Game Overview ("Drop the Boss"):

6.3. Theoretical RTP: The theoretical Return to Player (RTP) for "Drop the Boss" is 96%. The RTP is calculated over millions of spins and represents a long-term mathematical expectation of returns, not a guarantee for any individual playing session. Unpredictable physics within the game do not alter the calculated RTP.

6.4. Connection Loss: In the event of a connection loss during gameplay, your bets are calculated based on the game state at the moment of disconnection, and any winnings will be paid into your Account. The game will resume from the point of disconnection or complete the round automatically if possible.

7. Responsible Gambling

7.1. Drop Boss Interactive is deeply committed to promoting responsible gambling and providing a safe environment for all players. We offer a comprehensive suite of tools and resources to help you manage your gambling activity.

7.2. Mandatory Financial Limits: As per UKGC requirements effective October 2025, all new customers are required to set financial limits BEFORE their first deposit. These limits include deposit limits (daily, weekly, monthly) and loss limits. Increases to deposit limits will take effect after a 24-hour cooling-off period, while decreases are applied immediately.

7.3. Other Player Protection Tools:

7.4. Self-Exclusion:

Problem Gambling Help & Support

GamCare (United Kingdom): National Gambling Helpline: 0808 8020 133 (Freephone, 24/7). Website: www.gamcare.org.uk

GambleAware (United Kingdom): Offers free, confidential help and advice. Website: www.gambleaware.org

Gamblers Anonymous UK: A fellowship offering support for those affected by gambling problems. Website: www.gamblersanonymous.org.uk

12. Complaints and Dispute Resolution

Internal Complaints Procedure

If you have a complaint or concern about our Services, please contact our Customer Support team in the first instance:

Live Chat (24/7) | Email: [email protected] (General Enquiries) or [email protected] (Compliance/Verification)

Phone: +44 20 7946 0800 (24/7)

We aim to acknowledge your complaint within 24 hours and provide a resolution within 8 weeks, in line with UKGC guidelines.

Alternative Dispute Resolution (ADR)

Independent Betting Adjudication Service (IBAS)

Website: www.ibas-uk.com

Phone: +44 (0)20 7347 5883

IBAS is an impartial adjudicator for disputes between gambling operators and their customers. Their decision is binding on both parties, provided the dispute falls within their remit.

14. Changes to Terms and Conditions

14.1. We reserve the right to amend these Terms at any time. Any changes will be published on this page, and the "Last Updated" date at the top of the document will be revised.

14.2. For material changes that significantly affect your rights or obligations (e.g., changes to game rules, fund protection, or dispute resolution), we will notify you by email or through a prominent notice on the Website before the changes take effect. Such notification will be given at least 14 days in advance.

14.3. If you do not agree with the material changes, you will have the right to opt out of the new terms by closing your Account before the changes become effective. Continued use of our Services after the effective date of the changes will constitute your acceptance of the revised Terms.

17. Affiliate Disclosure

We believe in full transparency. This website, `drop-boss.uk`, is the official site for the "Drop the Boss" slot game. While you can enjoy the demo version for free here, we may provide links to partner casinos where you can play "Drop the Boss" and other games for real money. We receive a commission from these partner casinos when you register and/or play via our links. This does not affect your playing conditions or the fairness of the games, but it helps us maintain free access to demo versions of slots and support the development of our content. We maintain editorial independence in our ratings and recommendations.

Look for clear disclosures such as "affiliate link," "advertising," or "sponsorship" next to such links. We avoid vague wording like "collaboration" or "partnership" when referring to compensated links.

18. Demo Version Specifics

18.2. Age Verification: In compliance with UK Gambling Commission regulations, you must complete our age verification process before gaining access to the demo version of "Drop the Boss".

18.3. Disclaimers for Demo Mode: